Shipping policy

Shipping Policy

Last updated: October 12, 2026

1. Where we ship from

All orders are shipped directly from our warehouse in Shandong, China. We are a cross-border direct-shipping store, which means your order travels internationally to reach you.

2. Processing time

Orders are processed within 1–3 business days (excluding weekends and public holidays). You will receive a confirmation email once your order has been dispatched.

3. Delivery time

Estimated delivery times after dispatch:

  • United States: 7–12 business days
  • Southeast Asia (Vietnam, Thailand, Philippines, Indonesia): 7–14 business days
  • Europe, UK, Canada, Australia, Japan, Korea: 8–15 business days
  • Rest of world: 10–20 business days

These are estimates and may be affected by customs clearance, peak seasons, or carrier delays. We are not able to guarantee exact delivery dates.

4. Shipping rates

Shipping costs are calculated at checkout based on your destination. We also offer free shipping on qualifying orders:

  • United States — free shipping on orders over US$99
  • Southeast Asia — free shipping on orders over US$79
  • Europe, UK, Canada, Australia, Japan, Korea — free shipping on orders over US$99
  • Rest of world — free shipping on orders over US$129

5. Tracking

All shipments include a tracking number, which will be emailed to you after dispatch. If you have not received tracking information within 5 business days of ordering, please contact us at manofphone@126.com.

6. Customs duties and taxes

Import duties, taxes and customs charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Customs policies vary widely by country; please contact your local customs office for further information.

If a package is refused due to unpaid customs duties, we are unfortunately unable to issue a refund for the shipping cost.

7. Incorrect or incomplete addresses

Please make sure your shipping address is complete and correct (including apartment/unit numbers and a valid phone number). We are unable to change the shipping address after the order has been dispatched. If a package is returned to us due to an incorrect address, we will contact you to arrange reshipment — additional shipping fees may apply.

8. Lost or delayed packages

If your tracking shows no movement for more than 15 business days, please contact us. We will open an investigation with the carrier and keep you informed.

9. Contact us

Questions about shipping? Email manofphone@126.com — we reply within 1–2 business days.