Refund policy

Refund & Return Policy

Last updated: October 12, 2026

1. Our guarantee

We want you to be completely satisfied with your purchase. If you are not happy with your order, you may request a return or exchange within 30 days of receiving it.

2. Return conditions

To be eligible for a return, your item must be:

  • In the same condition as you received it
  • Unused and in its original packaging
  • Accompanied by the original accessories and documentation

Please do not send items back to the manufacturer without first contacting us — returns sent to the wrong address cannot be processed.

3. How to start a return

  1. Email us at manofphone@126.com with your order number and the reason for return.
  2. We will review your request and reply within 1–2 business days with return instructions.
  3. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

4. Refunds

If your return is approved, your refund will be processed to your original payment method (PayPal, Visa, Mastercard, American Express, or Discover) within 5–10 business days.

Please note: the cost of return shipping is the buyer's responsibility, unless the item arrived damaged or defective.

5. Damaged or defective items

If your item arrived damaged or defective, please contact us within 5 days of receipt with:

  • Your order number
  • A description of the problem
  • Clear photos or a short video showing the defect

We will arrange a replacement or full refund, including return shipping costs.

6. Order cancellation

You may cancel your order before it has been dispatched. Please contact us as soon as possible at manofphone@126.com. Cancellations requested before dispatch are free of charge.

7. Exchanges

If you would like to exchange an item for a different product or mount version, please contact us. Exchanges are subject to stock availability, and price differences may apply.

8. Late or missing refunds

If you have not received a refund after 10 business days, please:

  1. Check your bank account or PayPal account again.
  2. Contact your credit card company — it may take some time before your refund is officially posted.
  3. If you still have not received your refund, contact us at manofphone@126.com.

9. Non-returnable items

Certain items cannot be returned, including gift cards and clearance items marked as final sale.

10. Contact us

For any questions about returns or refunds, email manofphone@126.com.